Cookies Policy

Cookies are small text files or similar data files that may be stored on your computer, mobile phone, tablet or other device when you visit a website. They allow a website to recognise a device, remember certain information and support features during a visit or on future visits. Some cookies are placed by the website you are using, while others may be placed by approved third parties that provide services such as analytics, security or advertising.

Cookies can be temporary or persistent. Temporary cookies, sometimes called session cookies, normally remain on your device only while your browser is open or until you leave the website. Persistent cookies remain for a longer period or until they are deleted. The length of time a cookie remains may vary depending on its purpose and the settings of your browser or device.

We may also use technologies that operate in a similar way to cookies, including pixels, tags, software development kits, local storage and device information. For convenience, this policy refers to cookies and these similar technologies collectively as “cookies”.

Cookies do not usually identify you by name on their own. However, information collected through cookies may be combined with information you provide to us or information generated when you use our services. Where this occurs, the information will be handled in accordance with our Privacy Policy and applicable Australian privacy requirements.

Playfina Casino may use cookies for several purposes. The cookies used on the website may change over time as our services, technical systems and business needs develop. In general, cookies may be used in the following ways:

• Essential operation: to allow the website and account features to function, support secure sign-in, maintain sessions and process requests.
• Security and fraud prevention: to help identify unusual activity, protect accounts, reduce misuse and support the integrity of our systems.
• Preferences: to remember choices such as language, display settings, consent selections or other preferences that make the website easier to use.
• Performance and analytics: to understand how visitors use the website, identify technical issues, measure performance and improve navigation and content.
• Functionality: to support features that provide a more convenient or personalised experience.
• Communications and marketing: where permitted and where relevant consent or another lawful basis applies, to measure campaigns, understand interests and present information that may be relevant to you.
• Compliance and responsible gambling: to support age and identity checks, account controls, responsible gambling tools, record keeping and other legal or regulatory obligations.

Not every cookie is used for every visitor, and the availability of some features may depend on your device, browser, account status, location and consent choices. We may also use aggregated or de-identified information produced through cookies to understand general website trends. This information is intended to help us improve our services without unnecessarily identifying individual users.

Types of cookies

Cookies may be grouped according to who places them and why they are used. First-party cookies are set by Playfina Casino or on our behalf. Third-party cookies are set by another organisation when it provides a service connected with the website. Third-party providers may process information under their own privacy policies, and their cookies may be subject to their own controls and settings.

Cookies may also be classified as essential or non-essential. Essential cookies are required for core website functions, security or services you have requested. Non-essential cookies may support analytics, preferences, functionality or marketing. Where required by law, we will ask for your consent before placing non-essential cookies on your device.

When you first visit the website, you may be shown a cookie notice or preference tool. This may allow you to accept certain categories of cookies, reject non-essential cookies or adjust your selections. If a preference tool is available, you can use it to review or change your choices. Essential cookies may continue to operate because they are needed to provide requested website functions or maintain security.

You can also control cookies through your browser or device settings. Most browsers allow you to view stored cookies, block some or all cookies, delete existing cookies and receive a warning before a cookie is stored. The method differs between browsers and devices, so you should consult the relevant help information for the software you use.

• Deleting cookies may remove saved preferences and may require you to make selections again.
• Blocking all cookies may affect the availability, security or functionality of parts of the website.
• Changing browser settings may apply to all websites you visit, not only the Playfina Casino website.
• If you use more than one browser or device, you may need to update settings in each one.
• Opting out of marketing cookies does not necessarily stop all communications. Separate communication preferences may apply.

Some third-party providers may offer their own opt-out or preference tools. Using those tools may affect only the relevant provider’s services and may not remove cookies already stored on your device. We cannot guarantee that every third-party service will respond to every browser signal or preference setting.

Do Not Track and similar signals

Some browsers and devices provide Do Not Track or similar privacy signals. Because there is no single technical standard that applies in every situation, the website may not respond to all such signals in the same way. You can use the cookie preference tool, where available, and your browser settings to manage your choices.

Information collected through cookies may include device type, browser information, operating system, approximate location, IP address, pages viewed, links selected, visit times, account activity and information about how the website performs. The information collected will depend on the cookie and the settings applied to your device. We aim to collect and use information for legitimate, specified purposes and to limit collection to what is reasonably necessary.

We may share information with service providers that help operate, secure, analyse or improve the website, where sharing is permitted and necessary for the relevant service. We may also disclose information where required or authorised by law, to protect our rights or users, or in connection with compliance, fraud prevention and responsible gambling obligations. Third-party providers may operate in Australia or overseas, subject to applicable privacy requirements and safeguards.

Cookie information may be retained for different periods depending on its purpose, legal requirements and operational needs. We take reasonable steps to protect information against loss, misuse, interference and unauthorised access. No internet transmission or storage system can be guaranteed to be completely secure, so you should also take care when using shared devices and keep your account credentials confidential.

Our Privacy Policy provides further information about the types of personal information we collect, how we use and disclose it, how we protect it, and the rights and choices that may be available to you under Australian privacy law. If there is any inconsistency between this Cookies Policy and the Privacy Policy, the relevant privacy terms will be considered together to determine the applicable position.

We may update this Cookies Policy from time to time to reflect changes to our website, technologies, services, legal obligations or privacy practices. The updated version will be made available on the website, and the revision date may be shown with the policy. You should review this page periodically so you remain informed about how cookies are used.

If you have questions about this Cookies Policy or want to understand how to exercise a privacy choice, please use the contact or support options made available on the Playfina Casino website. Do not include unnecessary sensitive information when making an enquiry. We may need to verify your identity before responding to a request concerning personal information or account data.

By continuing to use the website after reviewing the relevant notice and available controls, you acknowledge that cookies may be used as described in this policy, subject to the choices and consents available to you. Your use of gambling services remains subject to the applicable terms, eligibility requirements, responsible gambling information and other website policies.